Legal

Refund Policy

Last updated: June 18, 2026

1. Subscription Fees

Subscription fees are generally non-refundable once a billing period has started, except where required by law or expressly approved by zamu.

2. Usage and Recharge Credits

Usage-based fees, WhatsApp sends, messaging credits, and recharge purchases are generally non-refundable after they are delivered, allocated, consumed, or used to reserve third-party capacity.

3. Duplicate or Erroneous Charges

If you believe you were charged in error or charged twice for the same service, contact us within 14 days with the invoice number and account email.

4. Cancellations

You may cancel future renewals by contacting support or using available account controls. Cancellation stops future billing but does not automatically refund past charges.

5. Review Process

Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider and issuing bank.

6. Contact

Refund questions can be sent to hello@zamu.online.